Skills
Customer Service
Customer service is the skill of helping and supporting customers before, during and after a purchase.
Professions that need this skill — and how exposed each one is to AI automation.
13 professions
Professions that need it
- Retail Cashier90 / 100Critical
- Warehouse Worker90 / 100Critical
- Security Guard87 / 100Critical
- Facilities Manager78 / 100Critical
- Maintenance and Repair Worker76 / 100Critical
- Customer Service Representative75 / 100High
- Driver70 / 100High
- Shipping and Receiving Clerk68 / 100High
- IT Support Specialist58 / 100High
- Fast Food and Counter Worker52 / 100High
- Occupational Health and Safety Specialist47 / 100Medium
- Retail Salesperson41 / 100Medium
- Production Supervisor36 / 100Medium
FAQ
Which jobs require Customer Service?
13 professions in the Job Risk Index list Customer Service as a required skill.
How important is Customer Service?
Among the professions that need it, employer demand for Customer Service is High.