Skill path
How to become a IT Support Specialist
How to become a IT Support Specialist: skill roadmap with 5 core skills, no degree required, courses and salary data. Updated weekly.
Education & experience requirements
- Education
- Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
- Experience
- Previous work-related skill, knowledge, or experience is required for these occupations.
- On-the-job training
- Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Foundations
Skills assumed by employers — the base to build on
- Operating systemsFoundation
- Networking fundamentalsFoundation
Basics of computer networks, including IP, DNS, and connectivity. IT support specialists use it to troubleshoot network issues. Learn through networking courses and hands-on experience.
- Hardware and software troubleshootingFoundation
Diagnosing and fixing problems in computers and software. IT support specialists use this daily to help users. Learn through hands-on practice and technical support.
- Customer serviceFoundation
Core skills
The skills that define the role today
- PythonHigh demand
A versatile programming language. Data professionals use it for analysis, automation, and building data-driven applications.
- Customer ServiceHigh demand
Assisting customers with inquiries and issues. Essential for representatives and support staff to ensure customer satisfaction and retention.
- RubyHigh demand
A programming language used for scripting and development. IT support specialists may use it for automation. Learn through coding tutorials and practice.
- CI/CDHigh demand
Continuous integration and delivery methods automate software deployment. Developers and IT support use it to release updates efficiently. Learn through DevOps practices and automation tools.
- LLMs / GenAIHigh demand
Advanced AI for generating human-like text and content. Professionals use it for content creation, analysis, and automating communication.
Tools in demand
Specific tools that appear in live postings
- ServiceNowIn demand
A platform for IT service management. Support and labor relations specialists use it for ticketing and workflows. Learn through platform training and documentation.
- Microsoft AzureIn demand
Microsoft's cloud computing services for building and running applications. Essential for cloud-based infrastructure. Learn through Azure documentation and free practice environments.